FM & REM WinterCongress

FM & REM WinterCongress

21st FM & REM WinterCongress

Leadership in Facility & Real Estate Management

The 21st FM & REM WinterCongress deals with central topics such as customers, employees, competences, service, digitisation, trends, working environments and the constantly adapting requirements, summarised under the title "Leadership in Facility & Real Estate Management".

At the beginning, Prof. (FH) Dr. Roman Stöger, Professor for Strategic Corporate Management, and Christoph Dyckerhoff, expert and one of the leading personnel consultants in the field of ethics, will give presentations on leadership. Following this, Prof. Dr. Matthias Gouthier, head of the Center for Service Excellence at the University of Koblenz-Landau and author, keynote speaker and management consultant Carsten K. Rath will show what service excellence is and how it can be implemented. You can look forward to four exciting lectures by outstanding experts in their fields.

In the session 360° FM & REM Klaus Aengenvoort, Managing Director of eTASK Immobilien Software GmbH, Nikolaus Decker, Chairman of BauWerkStadt, Christian Neumann, Technical Director of the European Patent Office, Dirk Otto, Managing Director of Gegenbauer Facility Management GmbH and President of RealFM, Kai-Uwe Reisner, Senior Consultant at M.O.O.CON GmbH and Reinhard Vedder, owner of VEDDER.LICHTMANAGEMENT, discuss topics such as working environments, visions, trends, requirements and future competences. George von Staden, initiator of the 360° session, will moderate this unique composition. Interactively and with the participation of the audience, the leading themes of the branch will be analysed.


Service is the future

Carsten K. Rath is an entrepreneur with many facets. The entrepreneur is a keynote speaker and management consultant with a focus on leadership and service excellence. He has led thousands of employees around the globe and, as a much sought-after speaker, gives a wide variety of companies impulses for customer enthusiasm. As a coach and consultant, he is internationally appreciated on board and management level and has the confidence of successful entrepreneurs and executives. Because his management system for customer and employee enthusiasm points to the future, he was appointed as a lecturer at three universities. Homepage of Carsten K. Rath

"Carsten K. Rath has taken us with dynamism and humor into a new world."
(Thorsten Klapproth, Chairman of the Management Board hansgrohe)

13:30: Service is the future - Customer enthusiasm in the digital age


Program 2019

Thursday, 14th of February 2019, University of Applied Sciences Kufstein Tyrol

10:00 - 10:30

Registration & Coffee

10:30 - 10:45

Prof. (FH) Dr. Thomas Madritsch, Asc. Prof. (FH) Dipl.-Ing. (Univ.) Christian Huber
University of Applied Sciences Kufstein Tirol

10:45 - 11:15

Effective management
Prof. (FH) Dr. Roman Stöger
Fachhochschule Kufstein Tirol

11:15 - 11:45

Ethical management, also a success factor in turbulent times?
Christoph Dyckerhoff
Personalberatung Dyckerhoff/BDU

11:45 - 12:00


The speakers Prof. (FH) Dr. Roman Stöger and Christoph Dyckerhoff look forward to answering your questions and
expert discussions.

12:00 - 13:00

Networking & Lunch

13:00 - 13:30

From service management to service excellence - systematic implementation
Prof. Dr. Matthias Gouthier
Center for Service Excellence - Universität Koblenz-Landau

13:30 - 14:15

Customer enthusiasm in the digital age
Carsten K. Rath

14:15 - 14:30


The speakers Prof. Dr. Matthias Gouthier und Carsten K. Rath look forward to answering your questions and
expert discussions.

14:30 - 14:45

Networking & Coffee

14:45 - 16:45

FM & REM 360°

Experts share skills, vision, needs and future competence

Klaus Aengenvoort, eTASK Immobilien Software GmbH
Nikolaus Decker, BauWerkStadt
Christian Neumann, Europäisches Patentamt
Dirk Otto, Gegenbauer Facility Management GmbH
Kai-Uwe Reisner, M.O.O.CON GmbH

George von Staden, GVS Consulting

16:45 - 17:00

Asc. Prof. (FH) Dipl.-Ing. (Univ.) Christian Huber
Fachhochschule Kufstein Tirol

18:00 - 23:30

Networking & Dinner
18:00 Departure Bus



Dipl.-Ing. (RWTH Aachen) Klaus Aengenvoort is CEO of eTASK Immobilien Software GmbH and, as chairman of CAFM RING e.V., is actively involved in the sector. Through his work for VDI (2552-9), DIN (NABau 005-01-39-04 AK Kataloge), CEN (TC 442 WG 2) and buildingSMART (IFC4 translation), he is particularly committed to the establishment and use of data standards in the real estate market. Mr. Aengenvoort functions as contact for "Field of Action Operation/Facility Management" at planen-bauen 4.0 and is member of the coordination group of the BIM Cluster NRW. He also is author of various specialist publications in the field of BIM and facility management, guest lecturer (TH Köln, TU München) and initiator of the standard interface CAFM-Connect. Furhter nformation about the eTASK Immobilien Software GmbH

2:45 p.m.: FM & REM 360°


Nikolaus Decker was born in Bonn in 1964 and studied architecture at the University of applied sciences Cologne, where he graduated in 1992. Office partnerships with Prof. Findeisen & Partner and his own office in Cologne, were followed by the foundation of the BauWerkStadt Architekten in Bonn in 2000. In the course of time, focal points emerged which were perceived as independent business areas catalysing work processes. Thus, parallel to Bauwerkstadt Architekten, 5b Bau- und Projektmanagement was created, which Nikolaus Decker successfully established as an independent office in a partnership of architects and consulting engineers. This office is responsible for the internal structural implementation of the BauWerkStadt Architekten projects as well as project management for external property developers, clients and architects.

Both offices have 8 partners and currently 26 employees. The main fields of activity are residential buildings, offices and commercial construction, as well as revitalisation and conversion of commercial buildings and redensification measures.

Nikolaus Decker was appointed to the BDA (Association of German architects) in 2001. He was chairman of the BDA Bonn/Rhein-Sieg from 2011 to 2017 and has been a member of the board of the Haus-, und Grund Bad Godesberg e.V. since 2012. He has been chairman of the Forum StadtBauKultur Bonn e.V. since 2016 and, in addition to his professional activities, is involved in various supervisory committees, jury activities for architectural competitions, lectures and workshops.

2:45 p.m.: FM & REM 360°



Christoph Dyckerhoff's heart and soul has been ethics since many years. During his studies, he repeatedly expressed the desire to implement ethical principles in business in order to achieve a social consensus. He successfully completed his business studies at the Ludwig Maximilian University in Munich. His main subjects were banking and industrial management. He wrote his diploma thesis on "The industrial participations of banks and their problems". A topic that is still highly relevant today, as new share-holders have moved into the large Dax groups instead of the banks. Then he worked as a banker for the former Bayerische Vereinsbank AG in Munich in the corporate business and then moved to Commerzbank AG, Frankfurt/Mannheim, to take on management responsibilities. In 1989, he moved to the personnel consultancy Dr. Weber & Fenner, Frankfurt/Main, with a focus on the support of banks and companies in the construction and supplier industry.

Since 1990 he has been Managing Director of the personnel consultancy Dyckerhoff/BDU in Mannheim. The company has special core competencies in the search and selection of ethically-minded top executives. Among other things, the world's first ethics test was developed, which provides valuable information about character traits of applicants. This ethics test (dy-aim®) is also promoted as a product. In 2014, the company was named top personnel service provider 5/2014 by FOCUS for its candidate quality and price-performance ratio. Christoph Dyckerhoff's orientation as an "ethics headhunter" and long-standing ethics expert at BDU is to win managers with Fortune for his clients. The focus is also on the consideration of qualified women in management. His aim is to install the top performers in the management of companies that take their role model function seriously and thus create a stable basis of trust with their employees.

 11:15 a.m.: Ethical management, also a success factor in turbulent times?



Prof. Dr. Matthias Gouthier holds the Chair of Marketing and Electronic Services and operates as the Head of the Institute for Management in the Faculty of Computer Science at the University of Koblenz-Landau. Additionally, he is the Director of the Center for Service Excellence (CSE). His research focuses on: Customer Experience Management, Digitalization of Services, Emotions of Customers and Employees, and Service Excellence. For his studies on the emotions of customer delight and employee’s pride, he has received several scientific awards within the past years. Further, Prof. Gouthier is the editor of the series of publications named “Dienstleistungsmanagement | Dienstleistungsmarketing” published by Nomos. Since the release of his first editorship concerning Service Excellence in 2007, he has published numerous books, articles and studies on Service Excellence, including works on the application of Service Excellence in the facility management industry. As a sought-after expert he gives lectures at renowned universities, such as the EBS Business School, WHU and the University of St. Gallen, as well as at associations, ministries, management consultancies and at companies from diverse industries. With the DIN SPEC 77224, Prof. Gouthier initiated the first official standard to Service Excellence worldwide, for which he received the innovation price of the DIN-Institute in 2012. Following, he assumes the direction of the European Committee, which has transformed the German standard into a European standard (CEN/TS 16880). Since March 2018, he functions as the Chairman of ISO/TC 312, which develops several international standards for Service Excellence as well as for various corresponding key areas such as Customer Experience Management and Service Design. In order to promote the topic of Service Excellence more continuously and broader into practice, he organizes the yearly Excellence-in-service-conference series EXIS, a knowledge exchange and transfer platform with annually changing topics around the field of Service Excellence. As a management consultant, he has accompanied numerous companies on their way to Service Excellence. After all, he co-founded the oneservice AG in the past year; a company based in Feusisberg, Switzerland, that provides technical services in the fields of life science, diagnostics and medical technology. As the Academic Director of the oneservice AG, Prof. Gouthier is responsible for their Service-Excellence-Academy.

01:00 p.m.: From service management to service excellence - systematic implementation



Christian Neumann has been employed at the European Patent Office in Munich since 1998. Until 2004 he was working in infrastructural facility management. Here he carried out inventory analyses of data, services, processes and systems, carried out system planning, system specification and market/system analyses and was responsible for the planning, procurement and introduction of software.

In the following eight years until 2012, Mr. Neumann moved to the Department of area controlling and special tasks. His tasks included the introduction of an integrated CAFM system as well as an office-wide visual identity card. He managed the standardization of the moving services and took over the overall coordination around the redevelopment of the Isar building.

Mr. Neumann obtained a part time Master of Systems Engineering (MSE) at the Munich University of Applied Sciences. He dedicated his master's thesis to the development of business process management in facility management and the introduction of continuous improvement processes.

In addition, Mr. Neumann was responsible for an office-wide automation plan for general administration.

In 2012, Mr. Neumann became head of the Technical Service Munich (TSM). In 2012 he worked on the development and adoption of a maintenance strategy based on the RealFM , 2013 -2015 on the reorganization of the TSM and the associated merger of the technical services Isar and PH, the restructuring of four subject areas as well as the development of employees on the basis of defined job profiles. He is also responsible for the development of an external maintenance partner and the consolidation of the contract portfolio.

2:45 p.m.: FM & REM 360°



Dirk Otto has been Managing Director of Gegenbauer Facility Management GmbH since 2014 and has held various management positions at the Gegenbauer Group since 2006. From 1990 - 2005 he was team leader, project manager and key account manager in the technical facility management of well-known companies. Dirk Otto has successfully completed a degree in automation technology and business administration as well as a master's degree (MBA General Management) and is a Certified Facility Manager of IFMA. In addition, Dirk Otto publishes various publications in journals and was involved in the preparation of the RealFM Maintenance Guide in 2002, 2005, 2011, 2013 and 2017. He has been involved in the RealFM e.V. association since 2002 as head of the maintenance working group and head of the programme commission. Dirk Otto has been the president of RealFM e.V. since September 2018.




Carsten K. Rath is an entrepreneur with many facets. The entrepreneur is a keynote speaker and management consultant with a focus on leadership and service excellence. He has led thousands of employees around the globe and, as a much sought-after speaker, gives a wide variety of companies impulses for customer enthusiasm. As a coach and consultant, he is internationally appreciated on board and management level and has the confidence of successful entrepreneurs and executives. Because his management system for customer and employee enthusiasm points to the future, he was appointed as a lecturer at three universities. Homepage of Carsten K. Rath

"Carsten K. Rath has taken us with dynamism and humor into a new world."
(Thorsten Klapproth, Chairman of the Management Board hansgrohe)

13:30: Service is the future - Customer enthusiasm in the digital age



Kai-Uwe Reisner is Senior Consultant at M.O.O.CON and mainly active in the business areas "Strategy Development" and "Process Optimization".
Through the eyes of the owners, users and service providers, Reisner can look back on a career of almost 20 years in real estate and facility management. This interdisciplinary approach distinguishes Reisner. The focus has always been on commercial and industrial real estate as well as public facilities and hospitals. His largest customers include OMV-Petrom, Granite REIT, MAN and Philips. Currently, Mr. Reisner supports the Technical Directorate of the Hospital North (KHN) in its preparation for regular operation as well as VAMED-KMB in the development of the "digital twin" for the AKH-Wien. Kai-Uwe Reisner is an engineer for mechanical engineering and materials technology and holds a Master's degree (MSc) in facility management and a Master's degree in real estate management and valuation.

02:45 p.m.: FM & REM 360°



Prof. (FH) Dr. Roman Stöger is professor of strategic management at the University of Applied Sciences Kufstein. He previously worked in the private sector for twenty years. Mr. Stöger supports several medium-sized, international companies as an entrepreneurial supervisory authority. Several hidden champions are among his reference clients. In recent years, Roman Stöger has published numerous books and articles on strategy, digitization, innovation, organization, leadership, process and project management. In 2016 he was appointed to the expert commission "Digitization and Innovation" of the German Federal Ministry of Economics.

10:45am: Effective management


After completing his architecture degree at RWTH Aachen University, Rein­hard Ved­der specialised in lighting design and has been working as a lighting designer for more than 20 years. The offices in Munich and Mitterberg im Ennstal (Styria) offer planning and consulting on lighting requirements for retail, commerce, architecture and urban planning.

 His company, VEDDER.LICHTMANAGEMENT, sets new benchmarks for lighting and design in all sectors and areas of public life. He vigorously pursues a top-quality approach to lighting design and, in his projects, he shows that the skilful use of highest quality lighting is compatible with high cost-effectiveness. “Less makes more” is his motto and is key to the fundamental reduction of energy input alongside vivid lighting scenarios.

Consulting in the process has highest priority in the implementation of trend-setting lighting concepts. This starts with close cooperation with the architects and specialist planners involved and continues through implementation and support in tenders and competitions.

 Mr. Vedder follows this interdisciplinary approach on the basis of his experience as sales manager for the renowned German manufacturers Vitra and Ansorg. As he points out, “Modern lighting technology has become a demanding field of expertise, with a level of complexity and importance to the function and cost-effectiveness of lighting, as well as for a successful corporate image, that is frequently underestimated”.

 Therefore in 2015 Reinhard Vedder founded the Lichtplaner Akademie (Lighting Planner Academy, LPA), an association of renowned lighting designers, lighting technicians and soft-skill trainers, all with training experience, thereby ensuring that training standards for lighting designers are improved.

He is a founding member and board member of FILD, the Federation of International Lighting Designers e.V., a professional association of independent lighting designers based in Frankfurt.




George von Staden was born in Washington D.C. USA in 1963. He initially became a professional diver working the oil rigs in the Gulf of Mexico at a young age, then studied marine engineering and communications science and has since opened a variety of companies worldwide.

His companies included diving school group Deep N Down Discoveries and Africa Adventure Tours, Plongee 8, designing and creating the Marine Biology Station in Belize - Carrie Bow Caye, CMT and GvS Consulting. Among other things, George von Staden brought the "The California Roll" to Europe and spread its reputation throughout Europe. He created an award - winning restaurant and organized events for Hape Kerkeling, Magic Johnson, Bon Jovi, Panama Jack, Metallica and US Oil, as well as the big start - up event - Go Global in Seattle u.v.a.




FM & REM WinterCongress - The specialist congress at the University of Applied Sciences Kufstein Tirol

Since 1998 the Facility Management & Real Estate Management WinterCongress takes place in the University of Applied Sciences Kufstein Tirol. The aim of the FM & REM WinterCongress is to bring experts and scientists from the fields of facility & real estate management, engineering and economy together, in order to create an exchange of ideas and experience. As a University of applied Sciences we enable students to be part of the FM & REM WinterCongress by offering curriculum integrated courses in a congress concept.


The FM & REM WinterCongress is traditionally the first branch meeting in the year, whereby current topics in the facility management and real estate management will be discussed. The holistic view of different topics and the international orientation of the Congress is why Kufstein’s FM & REM WinterCongress is an important meeting among the experts.


But not only the professional discussions and the internationally recognized keynote speakers, experts and scientists, but also networking and the opportunity to establish new contacts at one of the diversified evening activities are appreciated by the participants.


Parallel to the FM & REM Winter Congress the FM & REM Winter School will be held to examine annually changing topics under the specification of the theme "Sustainable Urban Developement" in international student groups. In addition to the presentations the participants were offered various workshops and field trips, which are intended to give an impression as realistic as possible of the respective topics. 

FM & REM WinterCongress over the years

Already at the beginning this conference is internationally well-known as "Kufsteiner FM-Gespäche". In 2010 due to a more international orientation there was a renaming into "International FM & REM Congress 2010". Since 2010 the study program established a summer conference and so 2011 the congress received the name "FM & REM WinterCongress".

Image-Video: FM & REM WinterCongress

Contact Persons

Asc. Prof. (FH) Dipl.-Ing. Christian Huber
Director of Studies Energy Business, Director of Studies Facility & Real Estate Management, Head of Facility Management & Real Estate Research Institute
+43 5372 71819 136
Eitzinger Sabrina
Sabrina Eitzinger, MA
Research Fellow Facility & Real Estate Management Research Institute
+43 5372 71819 188

Premium Sponsor

Sponsor Networking