FM & REM WinterCongress

FM & REM WinterCongress

Thursday, 08th of March 2018, University of Applied Sciences Kufstein Tyrol

"20 years Facility & Real Estate Management - challenges and developments "

Since 1998 the Facility Management & Real Estate Management WinterCongress takes place in the University of Applied Sciences Kufstein Tirol. The aim of the FM & REM WinterCongress is to bring experts and scientists from the fields of facility & real estate management, engineering and economy together, in order to create an exchange of ideas and experience. As a University of applied Sciences we enable students to be part of the FM & REM WinterCongress by offering curriculum integrated courses in a congress concept.

Program last congress

Thursday, 09th of February 2017

09:30 -10:00


10:00 - 10:10

Prof. (FH) Dr. Thomas Madritsch & Asc. Prof. (FH) DI (Univ.) Christian Huber, FH Kufstein Tirol

10:10 - 10:30

Future-trend customer-orientation?!
Asc. Prof. (FH) DI (Univ.) Christian Huber, FH Kufstein Tirol

10:30 - 11:10

Technican or service provider? - What customers really want.
Mag. rer.soc.oec  Gerhard J. Vater, Sinnvolles Bewirken training_coaching_speaking

11:10 -11:40

The road to operational excellence – Integrating customer satisfaction into productivity measurement in facility management
Prof. Dr. Torben Bernhold, Fachhochschule Münster

11:40 - 12:25

Sucess factor office – How modern room concepts increase agility and productivity
Marc T. Nicolaisen, Steelcase Werndl AG


Lunch break

13:30 - 14:00

Result-oriented tendering and customer orientation –
Customer satisfaction and the challenges of a result-oriented tender
Prof.(FH) Ing. Mag. Albert MM Pilger, CFM, IFMA Fellow; Senior Consultant, Pilger Facility Management GmbH | FM Akademie | COG

14:00 - 14:30

Customer orientation and recording of customer expectations as the basis for a high customer satisfaction – Task and challenge for FM services
 Ing. Peter Kovacs, MA 34 Bau- und Gebäudemanagement  | FMA

14:30 - 15:00

Measuring and improving user satisfaction – Experiences from a global company
Dipl.-Ing. Eckhard von Münchow, MBA, Syntesma

15:00 -15:30

Coffee break

15:30 - 16:00

A media-house in transition - new challenges for the customer to his FM/CREM service provider
Dipl.-Ing. Dieter H. Laarmann, Axel Springer Services & Immobilien GmbH


From lip service to management concept - what a card game has to do with the realization of the highest customer satisfaction
Dr. Falko Eichen, Prof. Bruhn & Partner AG
Mag. Oskar Rauch MBA, Haberkorn GmbH


Departure Bus

17:15 -22:30

Evening Event "Brenner Alm"


The FM & REM WinterCongress is traditionally the first branch meeting in the year, whereby current topics in the facility management and real estate management will be discussed. The holistic view of different topics and the international orientation of the Congress is why Kufstein’s FM & REM WinterCongress is an important meeting among the experts.


But not only the professional discussions and the internationally recognized keynote speakers, experts and scientists, but also networking and the opportunity to establish new contacts at one of the diversified evening activities are appreciated by the participants.


Parallel to the FM & REM Winter Congress the FM & REM Winter School will be held to examine annually changing topics under the specification of the theme "Sustainable Urban Developement" in international student groups. In addition to the presentations the participants were offered various workshops and field trips, which are intended to give an impression as realistic as possible of the respective topics. 

FM & REM WinterCongress over the years

Already at the beginning this conference is internationally well-known as "Kufsteiner FM-Gespäche". In 2010 due to a more international orientation there was a renaming into "International FM & REM Congress 2010". Since 2010 the study program established a summer conference and so 2011 the congress received the name "FM & REM WinterCongress".

Image-Video: FM & REM WinterCongress